FREQUENTLY ASKED QUESTIONS
Can I view a worksheet with my client in a Virtual Room?
No. When you add a PDF to a Room and you or the client views the document, it will open up in a new window. Once the changes have been saved, the therapist or client can view the changes, but not at the same time.
Can I view videos and/or listen to audio with my clients?
The answer is “yes and no.” The videos and audio can only be listened to simultaneously if you both click “play” at the same time. They really work independently (unlike other Elements), but they can both work at the same time.
I can’t connect to a client with Video Chat.
This happens occasionally depending on the browser, operating system, and bandwidth that you and your clients are using. We’ve found that if you delete the Video Chat Element and then put one back in the Room, the connection will then work correctly.
Can I video chat with couples or a group?
Right now, you can only use the Videochat with 1 person at a time. However, we will be adding the ability to use video chat with multiple people in early 2023.
